At Hotel Shankara Hills, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a booking, or interact with us in any way. By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Information: When you make a booking, register on our website, or contact us, we may collect personal details such as your name, email address, phone number, postal address, and payment information.
- Technical Information: We automatically collect information about your device and usage of our website, including IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.
- Booking Information: Details related to your reservations, including the date of stay, room preferences, special requests, and any additional services availed.
How We Use Your Information
We use the collected information for various purposes, including:
- Providing Services: To process your bookings, manage your reservations, and provide the services you have requested.
- Communication: To send booking confirmations, updates, and respond to your inquiries or feedback.
- Personalization: To enhance your experience by personalizing our services according to your preferences and past interactions.
- Marketing: To send promotional offers, newsletters, and other marketing communications, with your consent.
- Security: To protect our guests, staff, and property, and to comply with legal obligations.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or providing other services.
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulations, or to protect our rights and the safety of our guests and staff.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.
Data Security
We implement a variety of security measures to protect your personal information. These include:
- Encryption: Sensitive data, such as payment information, is encrypted using secure socket layer (SSL) technology.
- Access Controls: Only authorized personnel have access to your personal information, and they are required to maintain its confidentiality.
- Regular Monitoring: We regularly monitor our systems for vulnerabilities and attacks to ensure your data is secure.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that enable us to recognize your browser and capture certain information. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal information, subject to legal obligations.
- Opt-Out: Opt-out of receiving marketing communications from us at any time.
To exercise these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website, and the date of the latest revision will be indicated at the top.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: info@hotelshankarahills.com
- Phone: +91 93437 15756
- Address: Shankara Hills, Mortakka-Omkareshwar Road, Near Maa Vaishnavi New Restaurant, Thapana, Billora Buzurg, Madhya Pradesh 450554
Thank you for trusting Hotel Shankara Hills with your personal information. We are committed to ensuring your privacy and providing you with a safe and enjoyable experience.