At Hotel Shankara Hills, we strive to provide our guests with exceptional service and hospitality. We understand that sometimes plans change, and you may need to cancel or modify your booking. Our cancellation and refund policy is designed to be fair and transparent, ensuring a hassle-free experience for our guests.

Cancellation Policy

1. Cancellation Before 48 Hours of Check-In:

   • If you cancel your reservation more than 48 hours before your scheduled check-in time, you are eligible for a refund of 80% of the total booking amount.
   • The remaining 20% will be retained as a cancellation fee to cover administrative and processing costs.

2. Cancellation Within 48 Hours of Check-In:

   • If you cancel your reservation within 48 hours of your scheduled check-in time, no refund will be provided.
   • This policy helps us manage our bookings and ensures that rooms can be made available to other guests.

Refund Process

• To request a refund, please contact our reservations team at info@hotelshankarahills.com or call us at 1234567890.
• Refund requests will be processed within 7-10 business days from the date of cancellation.
• The refund will be issued to the original payment method used at the time of booking.

Important Notes

• No refunds will be issued for early check-outs or no-shows.
• In case of special promotional rates or non-refundable bookings, the above cancellation policy does not apply. Please refer to the specific terms and conditions of your booking.
• We reserve the right to modify or cancel our cancellation and refund policy at any time without prior notice. Any changes will be communicated to guests with existing reservations.

Contact Us

If you have any questions or need further assistance regarding our cancellation and refund policy, please do not hesitate to contact us:

• Email: info@hotelshankarahills.com
• Phone: +91 93437 15756

Thank you for choosing Hotel Shankara Hills. We look forward to welcoming you and ensuring you have a memorable stay with us.