Introduction

Welcome to Hotel Shankara Hills. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our website and services, you agree to comply with these terms and conditions. If you disagree with any part of these terms, please do not use our website or services.

Booking and Reservations

1. Booking Confirmation: All bookings are subject to availability and are confirmed only when you receive a booking confirmation email from Hotel Shankara Hills.
2. Payment: Full payment or a deposit is required at the time of booking, depending on the rate plan chosen. Any remaining balance must be paid upon check-in.
3. Cancellation and Refund: Cancellations made more than 48 hours before the check-in date are eligible for an 80% refund. No refunds will be issued for cancellations made within 48 hours of the check-in date. For detailed information, please refer to our Cancellation and Refund Policy.
4. No-Show Policy: If you do not check in on the scheduled arrival date, your booking will be considered a no-show, and no refunds will be provided.

Check-In and Check-Out

1. Check-In Time: 12:00 PM (Noon)
2. Check-Out Time: 10:00 AM
3. Early Check-In and Late Check-Out: Requests for early check-in or late check-out are subject to availability and may incur additional charges.

Guest Responsibilities

1. Identification: Guests must present a valid government-issued photo ID at the time of check-in.
2. Occupancy: The number of guests per room should not exceed the maximum occupancy specified at the time of booking. Additional charges may apply for extra guests.
3. Conduct: Guests are expected to conduct themselves in a respectful and non-disruptive manner. Any behavior deemed inappropriate by hotel management may result in eviction without refund.
4. Damage: Guests are responsible for any damage caused to hotel property during their stay. Costs for repair or replacement will be charged to the guest’s account.

Hotel Policies

1. No Smoking: Hotel Shankara Hills is a non-smoking property. Smoking is only permitted in designated areas. A cleaning fee will be charged for smoking in non-designated areas.
2. Pets: Pets are not allowed on the property.
3. Quiet Hours: To ensure a peaceful environment for all guests, quiet hours are enforced from 10:00 PM to 7:00 AM.

Liability

1. Personal Belongings: Hotel Shankara Hills is not responsible for the loss or damage of personal belongings. Guests are advised to use the in-room safes for valuables.
2. Injury: The hotel is not liable for any injuries sustained by guests while on the property. Guests use hotel facilities at their own risk.
3. Force Majeure: Hotel Shankara Hills is not liable for any loss, damage, or inconvenience caused by events beyond our control, such as natural disasters, strikes, or emergencies.

Website Use

1. Content: The content on our website is for general information purposes only and may be subject to change without notice.
2. Intellectual Property: All content on the website, including text, images, logos, and designs, is the property of Hotel Shankara Hills and is protected by copyright laws. Unauthorized use is prohibited.
3. Links to Third-Party Sites: Our website may contain links to third-party websites for your convenience. Hotel Shankara Hills is not responsible for the content or practices of these websites.

Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh.

Changes to Terms and Conditions

Hotel Shankara Hills reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised terms.

Contact Us

If you have any questions or concerns about these terms and conditions, please contact us:

• Email: info@hotelshankarahills.com
• Phone: +91 93437 15756
• Address: Shankara Hills, Mortakka-Omkareshwar Road, Near Maa Vaishnavi New Restaurant, Thapana, Billora Buzurg, Madhya Pradesh 450554

Thank you for choosing Hotel Shankara Hills. We look forward to providing you with an exceptional stay.